LAST UPDATED 1/04/2019
By subscribing to our services, you (the client) are in agreement with our Terms of Service (TMT Hosting). TMT Hosting reserves the right to cancel, suspend or terminate any service (subscription) provided with or without a refund or notice or warning for any reason. TMT Hosting also reserves the right to change and modify the Terms of Agreement at any time with or without client notification. It is up to the client to periodically check and familiarise themselves with the recent Terms of Service. If any client does not comply with the new Terms of Service modifications, their service will be terminated.
Service Payment, Refunds and Cancellation Guidelines
All payment invoices are generated 15 days before payment is due. Failure to pay before the due date will result in suspended service until payment is received. Late payments are subject to a 10% late fee. After 8 days of non-payment from the due date, the service will be terminated and TMT Hosting will not be responsible for any data loss due to termination. TMT Hosting provides a 30 day refund period for the first billing period e.g. 1 month for monthly or 3 months for quarterly, from the invoice payment date, of a client on all our Web Hosting plans.
TMT Hosting reserves the right to deny refunds for their services with or without reason, regardless of the Service Refunds and Cancellation Guidelines if the user does not follow the Acceptable Use Policy or request e.g. a lot of support prior to requesting a refund or abuse such as spam. All cancellations must be given 5 days before the next billing due date.
Refunds only apply for New Users/Accounts. Existing users with more than one subscription are eligible for no refunds. Chargebacks/Disputes will be treated as fraud resulting in the service being suspended/terminated and all right to a refund void, even if within 48 hours of purchase. All refunds must be requested via a billing ticket, requests made via any other method are not valid.
By subscribing to our service the client agrees that they are over 18 and own the Paypal account or debit/credit card being used for payment or they have permission from the account/card owner. The client also agrees that if they select 'subscribe' on the invoice when paying with Paypal that payment will be taken automatically by Paypal when a new invoice is generated. If the client pays via our debit/credit card option then payment will be taken automatically 2 days prior to the due date if the client has not already paid their pending invoice until a cancellation request is issued.
Service Level Agreement
TMT Hosting does not guarantee 99.9% uptime however this is what we aim for. In the event that uptime is below 99.9%, compensation may be issued at the discretion of the CEO. SLA (service-level agreement) credit will not be issued if our network or hardware is not to blame.
Planned maintenance events and server upgrades are not eligible for SLA (service-level agreement) credit. SLA (service-level agreement) credit will be equal to one day's usage for every hour of outage, not to exceed one month's recurring charge of the affected service, given in the form of account credit only. We must be contacted via billing support ticket within 7 days of the downtime for a SLA (service-level agreement) credit claim to be valid. We reserve the right to deny a SLA credit claim at any time for any reason.
TMT Hosting will not be liable to a client for damages or losses in any situation.
Server File Backups
TMT Hosting does take daily backups on their web hosting packages for 14 days but if your account terminates they will be removed and TMT Hosting will not be liable for any data loss.
Things which are Not allowed:
Illegal adult content in the US and UK
Threatening or obscene material
Spamming/Mass mailing (Outbound SMTP is rate limited to 60 emails per second on VPS only)
Booters (including web front ends)
Traffic exchange (VPS only)
Crypto mining (VPS only)
Material protected by a copyright or other intellectual property rights without proper authorisation
Anything illegal in the US and UK
Resource usage including CPU, I/O and Network that negatively affects other clients on the server (VPS only)
Minecraft and Game Server Services
The client also agrees to not attempt to access any data or services outside of the client's given user directory. Client agrees to accept Mojang's EULA which can be found here. Client agrees to monitor their disk space usage. In the event of major disk space usage by a client, we will take action which may incur data loss.
TMT Hosting is not be responsible for such data loss. TMT Hosting reserves the right to re-configure, reboot, or shut down any server as necessary in the event that it is adversely affecting the hardware or other users, with or without prior notice.
Disk space is limited by default to 30gb, if you require this limit risen then submit a support ticket. We are not responsible for any data loss that occurs due to hitting these disk space limits. Plugins with high disk space usage must be configured in a way that minimises usage e.g. dynmap 'image-format' set to 'jpg-q90'. All files stored must be strictly related to, and necessary for that Game/Minecraft server. We may request that backups are limited to 10GB total per Minecraft/Game server.
If we receive an abuse complaint, including DMCA/copyright notices, then we will forward it onto the client. We will allow up to 24 hours for a reply with a resolution, if we do not receive a reply in this time then the network port of the service will be suspended pending a resolution. A resolution is classed as an act that stops the abuse from recurring. If the abuse continues on an ongoing basis then we are permitted to terminate the service involved.
VPS CPU usage
A VPS must not use more than 50% of the allocated cores for more than 1 hour. E.g. if the client's VPS has 3 cores, they must not use more than 150% CPU for more than 1 hour at a time. There must be a break of 2 hours in between the 1 hour period. If the CPU usage is disruptive then we reserve the right to shutdown or suspend the VPS.
Client Server Sharing / File Responsibility
TMT Hosting serves an environment with the sole purpose of providing hosting services and will not be held responsible for a client sharing his or her account (with admins/sub-users) or files stored on the said account. In the event where shared accounts with other users (admins/sub-users) become malicious to the client (due to conflicting interest, etc.), TMT Hosting is not responsible for this action. Furthermore, all files stored on a client's server (except for the files that come standard) are also his or her responsibility and holds no merit with TMT Hosting. Any files which are copyright and used or uploaded by the client are also the client's responsibility.
Acceptable Use Policy
The Client agrees to not to attempt to modify the products or services as purchased from the original specifications. Spamming of the ticket system will not be tolerated and may result in service termination, allow up to 24 hours for responses
DDoS Protection guarantees
Our DDoS protected services guarantee the following level of protection. Seattle - 20Gb/s and a minimum of 1.5Mpps TCP protection per IP. Upgrades to 200Gb/s / 200Mpps available. There is no UDP protection.
Dallas - 10Gb/s and 10Mpps basic TCP + UDP protection, we cannot guarantee mitigation of all attacks. Leakage will occur before traffic is diverted to the mitigation devices, if this is an issue, permanent diversion to the firewall can be requested from support.
Dallas - 30Gb/s and 30Mpps TCP + UDP shared amongst multiple clients therefore we cannot guarantee a minimum protection level.
London - 10Gb/s and 10Mpps basic TCP + UDP protection, we cannot guarantee mitigation of all attacks. Leakage will occur before traffic is diverted to the mitigation devices, if this is an issue, permanent diversion to the firewall can be requested from support.
London - 100Gb/s and 250Mpps TCP + UDP shared amongst multiple clients therefore we cannot guarantee a minimum protection level.
Our affiliate program operates as follows:
Commissions are 15% for all DDoS protected proxy, Web and VPS hosting services
Commissions are confirmed and available to withdraw if the referred account still has the purchased product active after 40 days
Commissions can be withdrawn once $10 is available in the 'Available to Withdraw Balance'.
We reserve the right to deny a commission and withdrawal if fraud has been committed by the affiliate and/or the referred customer in anyway, this is at our discression and our decision is final.